FAQ

Frequently Asked Questions

How do I know it's safe to submit my credit card number?

buyslg.com takes our customers' security seriously. Credit card payment is made in a secured area of our website (a key, lock or chain may appear in the browser's status bar to signify a secure area). Personal information is encrypted and credit card numbers are not stored in our system. If preferred, personal information can also be submitted over the phone for order placement with an Account Manager at 832-939-8412.

How do I cancel my order?

If you wish to cancel your order, contact your Account Manager or the Customer Service Department during normal business hours. The order may be cancelled without penalty unless the product has already shipped, reached a certain level in the fulfillment process or the order includes a specialty item.

What does the relationship between BUYSLG and SLG?

SLG is our brand.

What methods of payment does buyslg.com accept?

Visa, MasterCard, Discover, and American Express credit cards are accepted. Payment by cashier's check, money order, or personal check are also acceptable providing the order is placed directly with an Account Manager. Please note an order paid with a personal check will be held until all funds are available resulting in an order processing delay of up to 3-weeks.

How fast can buyslg.com deliver my order?

Provided all product ordered is in stock, orders typically deliver in 3 to 4 business days. For more immediate delivery needs, please contact an Account Manager to confirm product availability and shipping method options. We ship from Garland, Texas, (located just outside of Dallas) a central location which assures fast delivery.

What happens if my order is lost or damaged?

buyslg.com employs professional packers and shipping technicians experienced and trained in the shipment of glass. With all the precautions taken by our staff to ship products securely, it is rare that an order is lost or damaged. In the instance that loss or damage has occurred, our Customer Service Department is available to assist with a resolution.

Will buyslg.com sell my name and address to other companies?

Never! Customer information provided is used solely by buyslg.com to serve our customers in the best and most efficient manner possible. Your security is important to us and we do not sell our mailing list to anyone. For more information, read our privacy policy.