Returns

30-Day Return Policy

BUYSLG Lighting Corporation strives to provide our customers with an excellent shopping experience. Our products are of high quality, and we want our customers to be satisfied with their purchase. If you are not satisfied with your product, you may request to return the merchandise for a refund within 30 days of the invoice date.

A request for return may be submitted online via the Return Merchandise Authorization (RMA) link or the Customer Service Department at 713-389-5680.

All returns must be preapproved by BUYSLG Lighting Corporation and accompanied by a copy of the RMA form which will be provided upon approval. All returns must be in the original packaging in as-new condition with the return shipping prepaid. BUYSLG Lighting Corporation reserves the right to impose a restocking fee on all returns including, but not limited to, unauthorized and/or unusual returns. Shipping costs are not refundable. Special Order items including fixtures are not eligible for return.

BUYSLG Lighting Corporation enjoys an unsurpassed reputation in the industry of lighting, lighting supplies and lighting services.

Special Order, Discontinued & Non-Stock Items

Special orders, discontinued, and non-stock items are sold as final sale and are not eligible for return. Such purchases can incur substantial restocking fees from the vendor or factory.

Cancellation

As part of our efforts to provide superior customer service, orders are typically processed shortly after being placed. Please note once an order has reached a certain level in the fulfillment process, it may be too late to modify or cancel.

Refunds

Customer refund credits are typically processed within five to seven business days. Refund credits can be issued only to the card used during the original purchase according to U.S. law. In the event a credit cannot be issued to the original card used for purchase due to lost card, etc., an attempt on our part has to be made at least once and before a company refund check will be sent to the purchaser. The company check process can delay the time taken to receive the refund.

Shipping or Website Errors

If the customer receives product due to our shipping error or incorrect website information, replacements will be shipped at no additional charge to the customer, and a prepaid return shipping label will be provided for the original shipment.